Client Service Assistant (RB7) - CPW - Swakopmund

Bank Windhoek

Industry: Banking

About the role

**Introduction** This position provides client service support to Private Bank’s clients and assists with administrative support in the day-to-day operations of the department. Solve basic technical problems and provide support for all assigned areas. Ensures that customer value is maintained to the standards set forth by the Bank. **Job description** KEY PERFORMANCE AREAS CUSTOMER SERVICEProvide professional customer service and provide correct information to Private Bankers. Update customer data and produce activity reports.Utilize excellent customer service skills and exceed customers’ expectations.Ensure proper recording, documentation and closure.Recommended procedure modifications or improvements.Preserve and grow your knowledge of help desk procedures, products and services.Track and analyze the performance based on customer segmentation perspective.Ensures attention to detail to carry out clerical, computing, administrative and record keeping tasks efficiently.Undertaking administration and other office duties as may assigned from time to time by the supervisorManage diary items in accordance with prescript procedures and requirements.Compile and prepare all client related administration documents and ensure that instructions are correct and carried out stipulated.Ensure documents are received and system entries are correctly completed when opening accounts.Closing / transferring accounts to other branches 2. GENERAL DUTIESWilling to perform any other reasonable and lawful duties assigned by the management. 3. COMPETENCIESWorking with PeopleAdhering to principles & valuesProblem solving and analyticPlanning and OrganisingDelivering Results and Meeting Customer ExpectationsFollowing Instructions and ProceduresAchieving Personal Work Goals and ObjectivesInsight and understandingAbility to work under pressureQuality consciousFriendlinessGood communication skillsInterpersonal sensitivityTeamworkReliabilityAssertivePlanning and organizing skillsResilience **Minimum requirements** 1.QUALIFICATIONS Grade 12 certificateDiploma in Banking 2. EXPERIENCE / KNOWLEDGE / SKILLS Minimum 2 year working experience in a similar environmentGood knowledge about bank's policies and administration proceduresExcellent knowledge of the products, services, systems and processing activitiesExcellent interpersonal relationship skillsGood communication skillsSelf-confidence and excellent interpersonal skillsComputer literate (Word, Excel and PowerPoint)Strong Analytical SkillsTeam player skills

Requirements

• Grade 12 certificate
• Diploma in Banking
• Minimum 2 year working experience in a similar environment
• Good knowledge about bank's policies and administration procedures
• Excellent knowledge of the products, services, systems and processing activities
• Excellent interpersonal relationship skills
• Good communication skills
• Self-confidence and excellent interpersonal skills
• Computer literate (Word, Excel and PowerPoint)
• Strong Analytical Skills
• Team player skills

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