L2 Network Engineer

Acunam Technology Group

About the role

The L2 Network Engineer will be responsible primarily for troubleshooting and resolving networking-related support incidents across Acunam's managed customer environments. Key responsibilities include: • Attend to and resolve L2 networking support tickets, including escalations from service desk and other technical teams. • Troubleshoot LAN, WAN, VLAN, routing, switching, firewall, VPN, Wi-Fi and general network connectivity issues. • Troubleshoot and support customer environments consisting primarily of Cisco switches, Fortinet FortiGate firewalls, Cisco Meraki devices and Ubiquiti wireless access points and controllers. • Configure, deploy and maintain network switches, firewalls, routers, wireless access points and related networking infrastructure. • Diagnose network performance, connectivity and configuration problems and implement appropriate corrective action. • Identify networking-related security risks, configuration weaknesses and potential points of failure, and escalate or remediate these where appropriate. • Perform network configuration changes, firmware upgrades and maintenance in accordance with Acunam's change-management processes. • Maintain accurate customer network documentation, including configurations, diagrams, IP addressing, VLANs and changes to infrastructure. • Assist with the development and implementation of networking standards, standard configurations and best practices across managed customer environments. • Participate in the evaluation, testing and selection of networking products and technologies. • Assist with networking projects, upgrades, migrations and new customer deployments. • Work collaboratively with other technical teams and vendors when troubleshooting incidents that span networks, servers, cloud services or third-party connectivity. **Company Contact:** Address: 32 Feld Street Windhoek, KH, Namibia Phone: +26461433800 Website: http://www.acunam.com.na

Requirements

• Namibian citizen.
• Grade 12 certificate.
• Excellent written and verbal communication skills.
• Fluent in English and Afrikaans.
• Strong analytical, troubleshooting and problem-solving abilities.
• Ability to systematically diagnose complex technical problems and work through incidents to resolution.
• Ability to communicate technical issues and solutions clearly to customers and colleagues.
• Ability to work independently while also collaborating effectively as part of a technical team.
• Ability to prioritise and manage multiple support incidents in an MSP/service desk environment.
• Willingness to participate in after-hours support, planned maintenance and network changes when required.
• Valid driver's licence.
• Cisco CCNA certification is required.
• Fortinet NSE4 or equivalent FortiGate certification is required.
• Cisco Meraki and/or Ubiquiti certification would be an advantage.
• At least 3 years' practical networking experience, preferably including experience in an MSP, service provider or multi-customer support environment.
• Demonstrable practical experience troubleshooting and configuring Cisco switching and VLAN environments.
• Practical experience administering and troubleshooting FortiGate firewalls, including firewall policies, NAT and VPN connectivity.
• Experience with Cisco Meraki networking and security products would be an advantage.
• Experience with Ubiquiti UniFi wireless networks, access points and controllers would be an advantage.
• Good practical understanding of TCP/IP, subnetting, DHCP, DNS, VLANs, STP, routing, NAT, VPNs and Wi-Fi.
• Experience using network monitoring, diagnostic and troubleshooting tools would be an advantage.

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