L3: Microsoft 365 Cloud Engineer

Acunam Technology Group

About the role

• Administer and support Microsoft 365 customer environments across multiple tenants. • Manage Microsoft 365 services including Exchange Online, Microsoft Teams, SharePoint Online and OneDrive. • Manage Microsoft Entra ID identities, users, groups, roles, authentication and access controls. • Configure and maintain Microsoft Intune and cloud-based endpoint-management environments. • Implement and manage Conditional Access, MFA and related identity and access-management controls. • Administer Microsoft 365 licensing and assist with the technical assessment and optimisation of customer licence requirements. • Manage Microsoft 365 tenant configuration, policies, domains and service settings. • Perform Microsoft 365 migrations, tenant changes and customer onboarding activities. • Troubleshoot complex Microsoft 365, Exchange Online, Teams, SharePoint, identity, authentication and endpoint-management issues. • Monitor Microsoft cloud environments and proactively identify configuration, security, capacity and service risks. • Maintain technical documentation, customer tenant records, configuration standards and operational procedures. • Implement and maintain Microsoft 365 backup and recovery solutions. • Assist with the standardisation and automation of Microsoft 365 administration across Acunam's customer base. • Use PowerShell and other appropriate tools to automate administration, reporting and repetitive technical tasks. • Act as an escalation point for Microsoft 365 technical issues. • Work closely with Acunam's Managed Security team to improve Microsoft 365 security posture across customer environments. • Assist with Microsoft Defender, identity protection, email-security, endpoint-security and other Microsoft cloud-security technologies where appropriate. • Support Microsoft Secure Score and similar security-assessment and improvement initiatives. • Assist in identifying configuration and security improvements within existing customer environments. • Work with Acunam's technical teams to develop and maintain Microsoft 365 technical standards and best practices. • Assist with Microsoft-related projects, migrations, deployments and service improvements. • Work with Acunam's commercial and solutions resources where technical input is required for customer opportunities and solution design. • Participate in technical customer engagements where appropriate. • Assist in transitioning new Microsoft 365 customers and solutions from pre-sales into implementation and ongoing managed support. • Maintain and develop relevant Microsoft certifications and technical competencies. • Participate in after-hours maintenance and emergency support activities where required. **Company Contact:** Address: 32 Feld Street Windhoek, KH, Namibia Phone: +26461433800 Website: http://www.acunam.com.na

Requirements

• Namibian citizen.
• Grade 12 certificate.
• Excellent written and verbal communication skills.
• Fluent in English. Afrikaans would be advantageous.
• Strong analytical, troubleshooting and problem-solving abilities.
• Strong customer-service orientation.
• Ability to work independently and take ownership of technical issues.
• Ability to manage multiple customer environments and competing technical priorities.
• Ability to communicate technical issues and recommendations clearly to customers and colleagues.
• Strong documentation and organisational skills.
• Willingness to continually learn and develop as Microsoft's cloud and security platforms evolve.
• Valid driver's licence.
• Willingness to participate in after-hours support and planned maintenance where required.
• At least 3 to 5 years' practical Microsoft 365 administration experience, preferably supporting multiple customer environments.
• Strong practical experience administering Exchange Online.
• Strong experience with Microsoft Entra ID, including identity management, MFA and Conditional Access.
• Practical experience administering Microsoft Intune and endpoint-management environments.
• Strong working knowledge of Microsoft Teams, SharePoint Online and OneDrive administration.
• Practical experience administering Microsoft 365 users, groups, roles, licensing, domains and tenant configuration.
• Experience troubleshooting complex Microsoft 365 authentication, email, collaboration and endpoint issues.
• Practical experience with PowerShell, particularly Microsoft 365, Exchange Online and Entra-related administration.
• Experience with Microsoft 365 migrations and customer onboarding would be highly advantageous.
• Experience administering Microsoft 365 in an MSP or multi-tenant environment would be highly advantageous.
• Good understanding of Microsoft cloud-security principles and best practices.
• Experience with Microsoft Defender technologies would be highly advantageous.
• Experience with Microsoft Defender for Office 365, Defender for Endpoint, Defender for Identity or related Microsoft security technologies would be advantageous.
• Experience implementing and managing Microsoft 365 security controls, Conditional Access policies and identity-security measures would be highly advantageous.
• Familiarity with Microsoft Secure Score and security posture management would be advantageous.
• Experience with Microsoft 365 backup solutions would be advantageous.
• Microsoft Azure administration experience would be advantageous.
• Experience with Azure networking, virtual machines, storage or other Azure services would be advantageous.
• Experience with automation and scripting would be highly advantageous.
• Microsoft 365 Certified: Administrator Expert
• Microsoft Certified: Endpoint Administrator Associate
• Microsoft Certified: Identity and Access Administrator Associate
• Microsoft Certified: Azure Administrator Associate
• Relevant Microsoft Security, Compliance and Identity certifications

Source: Otjizu Jobs admin import