Team Lead: Data Centre

Acunam Technology Group

About the role

• Lead, mentor and coordinate Data Centre Engineers and technical resources within the Data Centre team. • Take ownership of the day-to-day operation, maintenance and performance of Acunam's data centre environments. • Ensure the availability, reliability and security of customer and internal infrastructure hosted within Acunam facilities. • Oversee the deployment, maintenance and lifecycle management of physical servers, virtualisation platforms, storage systems and supporting infrastructure. • Manage and maintain VMware, Hyper-V and related virtualisation technologies. • Oversee server operating systems including Microsoft Windows Server and Linux environments. • Maintain a strong working knowledge of data centre networking, including TCP/IP, VLANs, switching, routing, network redundancy, high availability, link aggregation, SAN connectivity and network segmentation. • Work closely with Acunam's Networking & Security team on data centre network architecture, connectivity, firewall integration, inter-data-centre links and troubleshooting of infrastructure dependencies. • Monitor infrastructure health, capacity, utilisation and performance, and implement proactive improvements where required. • Ensure data centre standards, operational procedures, documentation and best practices are maintained and continuously improved. • Identify and remediate infrastructure, security and operational risks. • Plan, coordinate and participate in infrastructure refreshes, upgrades, migrations and customer onboarding projects. • Manage backups, disaster recovery processes and business continuity requirements. • Coordinate with network, security, cloud and support teams to resolve complex incidents and service issues. • Act as technical escalation point for infrastructure-related incidents and major outages. • Maintain accurate customer and internal infrastructure documentation. • Participate in after-hours maintenance windows and emergency support activities where required. • Assist with technology evaluation, solution design and strategic planning for infrastructure services. • Work with Sales and customers to gather and analyse technical and business requirements for data centre infrastructure solutions. • Architect and design fit-for-purpose server, storage, virtualisation, backup and disaster recovery solutions for tenders, RFQs and prospective customers. • Develop technical solution architectures, bills of materials, specifications, sizing, capacity requirements, implementation approaches and scopes of work. • Evaluate and select appropriate OEM technologies and products based on customer requirements, performance, scalability, resilience, supportability and commercial considerations. • Engage with vendors and distributors to validate solution designs, configurations, compatibility, licensing and support requirements. • Contribute to technical tender responses, customer proposals and solution presentations, and support Sales during technical customer engagements. • Ensure proposed solutions can be successfully transitioned from pre-sales design into implementation and ongoing support by Acunam's technical teams. **Company Contact:** Address: 32 Feld Street Windhoek, KH, Namibia Phone: +26461433800 Website: http://www.acunam.com.na

Requirements

• Requirements, General
• Namibian citizen.
• Grade 12 certificate.
• Excellent written and verbal communication skills.
• Fluent in English and Afrikaans.
• Strong leadership, organisational and planning skills.
• Strong analytical, troubleshooting and problem-solving abilities.
• Ability to lead technical teams while remaining hands-on in operational environments.
• Ability to prioritise workloads and manage multiple customer environments.
• Ability to communicate technical issues, solution designs and recommendations clearly to customers, sales teams, vendors and technical colleagues.
• Ability to translate customer and tender requirements into practical, supportable and commercially appropriate technical solutions.
• Excellent customer-service orientation.
• Valid driver's licence.
• Willingness to participate in after-hours support, planned maintenance and emergency response activities.
•  
• Requirements, Experience and Certifications
• Microsoft Windows Server administration certification(s) highly advantageous.
• VMware VCP certification or equivalent virtualisation certification highly advantageous.
• Microsoft Azure Administrator (AZ-104), Azure Solutions Architect (AZ-305) or equivalent cloud certification advantageous.
• Microsoft Hybrid Administrator, Hyper-V or infrastructure-related certifications advantageous.
• Cisco CCNA, CompTIA Network+ or equivalent networking certification advantageous.
• OEM server and storage design certifications from vendors such as Dell Technologies, HPE, Huawei or equivalent would be advantageous.
• At least 7 years' practical infrastructure and server administration experience.
• At least 3 years' experience leading or supervising technical resources.
• Strong practical experience with Microsoft Windows Server environments.
• Strong practical experience with virtualisation platforms such as VMware and/or Hyper-V.
• Strong practical understanding of enterprise data centre networking, including TCP/IP, VLANs, switching, routing, redundancy, high availability, network segmentation and SAN connectivity.
• Experience troubleshooting network dependencies affecting servers, storage, virtualisation, backup and data centre services.
• Experience administering and designing enterprise storage, backup and disaster recovery solutions.
• Practical experience with server and storage architecture, sizing, capacity planning, resilience and lifecycle planning.
• Demonstrable experience designing infrastructure solutions for customers, including developing bills of materials, technical specifications, solution architectures and implementation scopes.
• Experience supporting Sales with tenders, RFQs, technical proposals and customer solution engagements would be highly advantageous.
• Experience engaging with OEMs, distributors and vendors to design, validate and cost infrastructure solutions would be advantageous.
• Experience supporting hosted customer environments within a data centre, MSP or service provider environment.
• Good understanding of infrastructure security principles and best practices.
• Experience with infrastructure monitoring, capacity management and performance optimisation.
• Experience with Linux server administration would be advantageous.
• Experience with Microsoft Azure and hybrid-cloud environments would be advantageous.
• Experience with automation and scripting technologies would be advantageous.

Source: Otjizu Jobs admin import