Service Consultant: Welwitschia Insurance Brokers (Swakopmund)

SanlamAllianz

About the role

Applications should be sumbitted via:Career Opportunities | SanlamAllianz NamibiaPurpose of the role?Responsible for administration and client service of Personal and Commercial lines policies. **Special Requirements:** • Full proficiency in English (verbal and written); knowledge of an additional local Namibian language will be acompetitive advantage • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) • Strong interpersonal, communication, and relationship management skills • Ability to resolve client complaints, disputes, and conflicts professionally • Sound knowledge of insurance policy wordings, underwriting principles, and insurer systems • Proficient in CRM systems and policy administration processes • Strong analytical, planning, and organisational skills • High level of accuracy, attention to detail, and professionalism • Customer-focused with a commitment to delivering excellent service and achieving results • Ability to follow procedures, maintain compliance, and uphold organisational values • Strong cross-functional awareness and stakeholder collaboration skills • Ability to work effectively in diverse and multicultural environments • Assertive, proactive, and able to prioritise competing demands • Capable of working independently and performing effectively under pressure • School Leaving Certificate • Introductory Programme in Short-Term Insurance (NQF Level 4) • Minimum of 3 years' experience in the short-term insurance industry **Company Contact:** Address: Independence Avenue, Windhoek, Khomas, Namibia Windhoek, KH, Namibia Phone: +26461 294 7307 Website: http://

Requirements

• [What will make you successful in this role?]
• Manage the end-to-end claims process, including claim registration, documentation verification, submission toinsurers, and claims administration
• Provide professional support and guidance to clients throughout the claims journey, ensuring timelycommunication and regular progress updates
• Liaise with insurers, assessors, service providers, and other stakeholders to facilitate efficient claim assessmentand settlement
• Monitor, investigate, and follow up on claims to ensure timely resolution, accurate record keeping, and compliancewith service standards
• Process claim settlements, recoveries, third-party claims, and ex gratia requests in accordance with companyprocedures and mandates
• Handle client enquiries and complaints professionally, ensuring prompt resolution and a positive customerexperience
• Maintain accurate and comprehensive records on CRM systems, including claim notes, correspondence, andsupporting documentation
• Identify opportunities to improve claims processes, enhance operational efficiency, and contribute to continuousservice excellence
• Ensure compliance with company policies, regulatory requirements, and client service standards
• Support the broader team and business operations through additional duties and responsibilities as required

Source: Otjizu Jobs admin import