Sales Advisor (RB5) - Capricorn Branch

Bank Windhoek

Industry: Banking

About the role

**Introduction** The primary purpose of the role is to provide a comprehensive service to the Bank’s customers by engaging with the customer to determine their needs and expectations and act upon such requirements through efficient and effective service. The incumbent will additionally assess and identify opportunities for customer education on digital platforms as well as cross and upselling opportunities, whilst acting in consideration of legislative parameters. **Job description** KEY PERFORMANCE AREAS (KPAs)A) Determine Customer Segment Analyze customer needs as per customer life stage and business life cycle stage Engages with customers and deliver against customer demands and enquiries. Validates the customer’s regulatory status Updates relevant systems with history notes as applicable. Understands the risks associated with the customer demand and adheres to all risk and compliance requirements when executing on demand Where required, provide the necessary financial education and literacy B) General Customer Banking Demands As per customer request and in line with Bank’s policies and procedures: Link / de-link accounts to cards according to laid down procedures Orders replacement credit / debit cards Attends to limit increases and decreases of Visa Card limits Process fixed savings account transactions Process stop payments, stop orders, and standing instructions for customers, issues provisional statements, balance and other simple enquiries Process value and non-value transactions Process transactional limits on ATM / Credit cards Ensures all new service requests (queries and complaints) are logged correctly Ensures service requests in personal work list are actioned within agreed timelines Educates customer(s) on self-service functionalities C) Account OpeningAccording to laid-down procedure disclose to customers that he/she is acting under supervision along with other relevant FAIS disclosures and ensuress business processes are followed to ensure the customer receives this in writing. Operate within the legal and compliance frameworks provided and explain such to customers.Educates and assists customers to understand risk and compliance requirements and procedures associated with their account. Ensures receipt of complete documents and application forms required for all new accounts.Refer credit matters to the relevant credit official D) Cross and Upsell OpportunitiesEnsures to sell, cross-sell actively the bank's products and servicesRefer sales leads to the relevant business areadActively participates in specific campaigns and marketing activities as required Promotes the use of multiple digital and self service devices and channels to customerObtains necessary customer documentation as required by regulatory prescripts Accurately captures, updates, or amends customer information and history notesDetermines any additional customer demand that could be met whilst interacting with customer and refer to relevant person for assistanceGenerate sales leads through customer engagementsAny other duties as required by business and directed by Line Manager E) Information Collation, Analysis and Reporting Log customer complaints and compliments on the relevant systems Collect and submit feedback cards Competency profile Leading and Deciding Action Deciding and Initiating Action Leading and Supervising QualificationsGrade 12 (NQF4)Diploma in a commercial field Expertise/Knowledge/Skills5 years’ general banking/sales experienceExperience in credit and collateral will be an added advantageValid Driver’s License is mandatoryAdequate knowledge of Banks products and services, credit principles, sales and administration.Computer literacy essential (Word, Excel)Excellent interpersonal relationship skillsSkills in analyzing and evaluating financial information.Good writing skills **Minimum requirements** QualificationsGrade 12 (NQF4)Diploma in a commercial field Expertise/Knowledge/Skills5 years’ general banking/sales experienceAdequate knowledge of Banks products and services, credit principles, sales and administration.Experience in credit and collateral will be an added advantageValid Driver’s License is mandatoryComputer literacy essential (Word, Excel)Good management and leadership skillsExcellent interpersonal relationship skillsSkills in analyzing and evaluating financial information.Good writing skills

Requirements

• Grade 12 (NQF4)
• Diploma in a commercial field
• 5 years’ general banking/sales experience
• Adequate knowledge of Banks products and services, credit principles, sales and administration.
• Experience in credit and collateral will be an added advantage
• Valid Driver’s License is mandatory
• Computer literacy essential (Word, Excel)
• Good management and leadership skills
• Excellent interpersonal relationship skills
• Skills in analyzing and evaluating financial information.
• Good writing skills

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