Mobile Sales Consultant (GL6) - Property Finance Branch - Rundu

Bank Windhoek

Industry: Banking

About the role

**Introduction** Responsible for the overall growth of the Home Loan Book as well as contribution to achievement of market share in identified market segments. The consultant must provide an excellent service to clients and staff. The main duty is assistance to clients with the completion of applications for home loans and other property finance products. Obtain necessary documentation to finalise applications and forward it to Credit for assessment. Visit Estate Agents and Town Councils and various institutions on a regular basis and build long-lasting relationships with them. Make sure to get maximum business from them, check and complete applications and forward it to Credit for assessment and visit potential clients when required. Visit branches on a weekly basis or when need arises to assist clients and staff with the completion of application forms for any other banking products and to always provide advice and excellent service. Serve as a Mobile Sales Consultant across several towns but not limited to Rundu and Katima Mulilo Areas, manage end-to-end loan processes, while liaising with internal departments and external stakeholders. **Job description** Key Performance Areas (KPAs)1. Customer/ Sales Focus• Service Excellence: Delivering exceptional service to all clients, Estate Agents, Developers and Branches. Must ensure that clients are handled in a professional manner, the information provided is correct and that clients and agencies are correctly referred. Assist in the management of client relationships by ensuring that clients are handled in a professional manner and information provided is correct.• Provide effective and efficient support services to internal clients such as credit, collection, progress payment and collateral division/department to enhance service delivery to clients.• Execution of reactive marketing activities: Follow-up on leads, messages, PQ’s, Branch requests within the shortest period.• Regular feedback to Customers, Estate Agents, Developers regarding loan applications: Speedy turnaround time of applications and timeous feedback to Customers, Estate Agents and Developers.• Building & maintaining good relationships with Estate Agents, Developers, Branches, Clients and Town Councils: Regular visits to these Stakeholders; list to complaints and give advice when needed. • Confirmation of approved or declined applications to clients and Estate Agents: A daily task after assessment of applications in writing.• Outstanding service to Corporate Department: Applications must be always finalized in the shortest period of times and constant communication with Corporate Officials on the status of applications.• Client Education - presentations regarding offerings.• Preparation of re-advance, development loan application and submission there-off • Assisting in merger application request. • Assisting clients with life cover, fire cover change/ replacement request. • Assist with enquiries regarding loan settlements request etc. • Coordinate valuation requests, review valuation reports, and communicate outcomes to clients. 2. Administration• Completion of application forms: To be completed correctly and in full and obtain all supporting documentation as soon as possible.• FIA Compliance: Get all required FIA documents, certified and attached to applications• Daily, Weekly & Monthly reports: Timeous reporting of the Sales Reports with full details as required.• ITC & Bank Reports: Daily tasks• Lead Referrals: BWFA, Retail & Trust & Estate - Assist in identifying cross-selling opportunities and to refer such opportunities and leads to the relevant departments. • Assist clients with signing of loan and lawyer documentation in a professional manner.• Facilitating clients to sign of preparation of progress payments, signing and submission thereof. • Help with instalment/interest rate letter request. • Help in installment collection. • Contacting and distribution of home loan subsidy letter to the client for submission to HR. 3. Marketing• Compilation of Marketing Plan: Give input and assist with the drawn up of the annual marketing plan and monitor it monthly.• Attend events: like show houses & expo’s and present the bank and promote our products.• Contributes to initiatives of MCCS.• Distribute Marketing Material via ̈social media ̈, email and hand delivery at the various stakeholders etc. • Continuing Communication with the various stakeholders 4. Expertise• Adequate Knowledge of Bank’s products and services and those provided by the competitors.• Adequate Knowledge of systems and procedures.• Adequate Knowledge of Property Finance products and procedures.• Adequate Knowledge of Credit products and procedures. 5. Conduct• Abide by and uphold the Banks “code of conduct” regarding professionalism, commitment, reliability, confidentiality, brand loyalty, behavior in public discipline, etc.• Must be able to work Independently and unsupervised. 6. Other duties• Willing to perform any other reasonable and lawful duties assigned by the management.• Cross-selling of all other products for the host Branch (including the completion of application forms)• Handle enquiries and escalate issues across: Collateral department Collections department Progress-payments department Registration department Core Competencies:• Relationship Building and Networking• Persuading and Communicating information• Analysing/Insight/Understanding• Planning and Organising• Delivering Results and Meeting Customer Expectations• Achieving Personal Work Goals and Objectives• Entrepreneurial and Commercial thinking• Interpersonal Sensitivity **Minimum requirements** Experience/ Knowledge & Skills:At least 5 years’ general banking experience, including 2 years’ experience in salesKnowledge of the Banks products and serviceComputer literacy essential (Word, Excel and PowerPoint)Budgeting and planning skillsExcellent interpersonal relationship skillsSkill in analyzing and evaluating financial informationExcellent understating and interpretation of client’s financial statements. Qualification:Grade 12Certificate in Banking or Sales Diploma from IOB will be an advantage.Valid driver’s license

Requirements

• At least 5 years’ general banking experience, including 2 years’ experience in sales
• Knowledge of the Banks products and service
• Computer literacy essential (Word, Excel and PowerPoint)
• Budgeting and planning skills
• Excellent interpersonal relationship skills
• Skill in analyzing and evaluating financial information
• Excellent understating and interpretation of client’s financial statements.
• Grade 12
• Certificate in Banking or Sales Diploma from IOB will be an advantage.
• Valid driver’s license

Source: Otjizu Jobs admin import