Lobby Host-Nationwide(Namibia)

KFC

About the role

To provide world-class customer service by welcoming guests, enhancing their dining experience, assisting with ordering, and ensuring every customer interaction reflects KFC's brand values and service standards. **Customer Service** • Welcome and engage customers to create a positive first impression. • Deliver exceptional hospitality throughout the customer journey. • Assist customers with kiosk ordering and eCommerce services. • Resolve customer queries and complaints professionally. • Promote menu items, offers, and the Add Hope initiative. **Restaurant Operations** • Maintain a clean, safe, and welcoming front-of-house environment. • Support service delivery providers and drivers. • Observe customer needs and provide proactive assistance. • Ensure compliance with sanitation, health, safety, and food hygiene standards. **Brand Standards** • Deliver the KFC Feel-Good customer experience. • Adhere to Yum! culture principles and company values. • Maintain excellent service standards at every customer touchpoint. **Qualifications** • Grade 12 / Matric Certificate (mandatory) **Experience** • Minimum of 1 year's continuous employment with one employer. • Previous experience in customer service, retail, hospitality, or a restaurant environment (advantageous). • Experience interacting with customers and resolving customer queries. • Basic computer literacy and confidence using digital devices or self-service kiosks. • Basic understanding of health, safety, and hygiene practices. • Excellent customer service skills • Strong communication and interpersonal skills • Friendly, professional, and approachable • Ability to work well in a team • Emotional intelligence and empathy • Problem-solving skills • Resilience and ability to remain calm under pressure • Accountability and dependability • Basic numeracy and English proficiency • Technology savvy and confident using kiosks • Attention to detail

Requirements

• Grade 12 / Matric Certificate (mandatory)
• Minimum of 1 year's continuous employment with one employer.
• Previous experience in customer service, retail, hospitality, or a restaurant environment (advantageous).
• Experience interacting with customers and resolving customer queries.
• Basic computer literacy and confidence using digital devices or self-service kiosks.
• Basic understanding of health, safety, and hygiene practices.
• Excellent customer service skills
• Strong communication and interpersonal skills
• Friendly, professional, and approachable
• Ability to work well in a team
• Emotional intelligence and empathy
• Problem-solving skills
• Resilience and ability to remain calm under pressure
• Accountability and dependability
• Basic numeracy and English proficiency
• Technology savvy and confident using kiosks
• Attention to detail

Source: Otjizu Jobs admin import