Manager: Service Improvement and Customer Experience (D4)
Namibia Revenue Agency
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Download APKAbout the role
Job Purpose To manage the Taxpayer/Trader Education and Service Division at NamRA. Key Performance Areas: o Communicate the Taxpayer/Trader Education and Service Division’s goals, operational instructions, policies, procedures, and regulations to subordinates. o Keep ahead of industry’s developments and apply best practices to areas of Customer / Taxpayer Care. o Set a clear Taxpayer Engagement and Education mission and deploy strategies focused towards such mission. o Design and regularly update educational programmes to educate taxpayers. o Ensure the facilitation of educational programmes to educate and engage taxpayers and evaluate the results there-off. o Supervise and coordinate the operation of the NamRA service points (Service Centres, Call Centre, Email Queries and Social Media Platforms). o Devise strategies to ensure Taxpayer/Trader complaints are solved quickly and effectively. o Ensure an understanding of Taxpayer needs and design systems and processes to improve customer service experience and to create engaged customers.
Requirements
- Management Principles.
- Corporate Governance.
- Communication and Education Principles.
- Analytical skills.
- People Orientate
Source: Otjizu Jobs admin import