Senior Collections Administrator
Old Mutual
About the role
Lets Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.Job DescriptionMinimum Requirements:Namibian Citizenship;Grade with min 25 points;1-3 years relevant experience;Computer literacy in Microsoft office (Word, Excel, Outlook, PowerPoint);Ability to analyse, Interpret and action client accounts;Ability to prioritise and meet deadlines;Strong Administrative skills;Job Specification:Perform daily collections administration tasks in Payroll collections and EFT collections and Legal recoveries including Pay-date Management;Create Employer profiles;Meet daily/ weekly targets;Timely and effective collection of monthly instalments;Ensure loan accounts are worked within the required Quality standards and turnaround time;Maintain the overall collections performanceCompile and dispatch monthly instalment due lists to clientsMake outbounds calls in accordance with predetermined schedulesFollow up on arrear instalments via telephone in adherence with productivity standardsEnsure correct allocation of receiptsAttend and resolve client queriesDrive Proactive management of assigned portfolio; andProvide ad-hoc and weekly reporting as and when required.na SkillsCompetenciesDirects WorkDrives ResultsEnsures AccountabilityManages ComplexityOptimizes Work ProcessesPlans and AlignsTech SavvyEducationClosing Date19 October 2026 , 23:59The Old Mutual Story!
Requirements
- Namibian Citizenship;
- Grade with min 25 points;
- 1-3 years relevant experience;
- Computer literacy in Microsoft office (Word, Excel, Outlook, PowerPoint);
- Ability to analyse, Interpret and action client accounts;
- Ability to prioritise and meet deadlines;
- Strong Administrative skills;
- Perform daily collections administration tasks in Payroll collections and EFT collections and Legal recoveries including Pay-date Management;
- Create Employer profiles;
- Meet daily/ weekly targets;
- Timely and effective collection of monthly instalments;
- Ensure loan accounts are worked within the required Quality standards and turnaround time;
- Maintain the overall collections performance
- Compile and dispatch monthly instalment due lists to clients
- Make outbounds calls in accordance with predetermined schedules
- Follow up on arrear instalments via telephone in adherence with productivity standards
- Ensure correct allocation of receipts
- Attend and resolve client queries
- Drive Proactive management of assigned portfolio; and
- Provide ad-hoc and weekly reporting as and when required.
Source: Otjizu Jobs admin import