Branch Manager - Mariental

Trending Talent Client

About the role

• The Branch Manager is responsible for overseeing all operational functions of the branch, ensuring effective management of Sales, Marketing, Administration, and Industrial Relations. • This role focuses on maximizing branch performance, enhancing customer satisfaction, and fostering a productive work environment. • The Branch Manager will also drive strategic initiatives to increase market share and mentor staff to achieve their full potential. **2.1 Operational Management:** • Ensure smooth daily operations across all departments. • Maintain stock levels and manage shrinkage effectively. **2.2 Market Share Growth:** • Develop and implement strategies to increase the branch’s market share. • Conduct market analysis to identify opportunities for growth. **2.3 Staff Development:** • Train and mentor staff, fostering a culture of continuous improvement and professional development. • Monitor team performance and provide constructive feedback. **2.4 Customer Satisfaction:** • Uphold the Pupkewitz mission of Customer Satisfaction Through Service Excellence. • Address customer complaints and inquiries promptly and effectively. **2.5 Financial Management:** • Oversee branch budgeting and expense management to ensure financial goals are met. • Implement financial controls and monitor performance against budget. **2.6 Policy Compliance:** • Implement and maintain company policies and procedures throughout all operations. • Ensure adherence to legal and regulatory requirements. **3.1 Educational Qualifications:** • Must have completed Grade 11 (New Curriculum) or Grade 12 (NSSC-O) with a minimum of 22 marks. • A Bachelor of Commerce Degree (NQF Level 7) is preferred. **3.2 Professional Experience:** • Minimum of 3 years’ managerial experience in Retail, FMCG, or the Construction Industry. • Experience with the Kerridge system is an added advantage. • Must have a valid Code B Driver’s License **4.1 Leadership:** • Strong leadership and team-building capabilities. • Ability to motivate and inspire team members. **4.2 Interpersonal Skills:** • Excellent communication and interpersonal skills to engage effectively with staff and customers. **4.3 Problem Solving:** • Creative problem solver with the ability to navigate challenges effectively. **4.4 Business Acumen:** • Financial understanding and ability to interpret financial data to drive decisions. • Proficiency in planning, multitasking, and prioritizing tasks effectively. 4.5 Customer Focus: • Passionate about delivering exceptional customer service. • Experience working with diverse groups and adapting to various customer needs. 4.6 Technical Proficiency: • Familiarity with management software and systems, particularly the Kerridge system (preferred).

Requirements

• Must have completed Grade 11 (New Curriculum) or Grade 12 (NSSC-O) with a minimum of 22 marks.
• A Bachelor of Commerce Degree (NQF Level 7) is preferred.
• Minimum of 3 years’ managerial experience in Retail, FMCG, or the Construction Industry.
• Experience with the Kerridge system is an added advantage.
• Must have a valid Code B Driver’s License

Source: Otjizu Jobs admin import