Admin Support Clerk (RB3-RB5) - Oranjemund Branch

Bank Windhoek

Industry: Banking

About the role

**Introduction** Outstanding delivery of administration function requirements, execute customer request and follow up on customer queries and recovery of relevant cost. **Job description** KPA (KEY PERFORMANCE AREAS KEY RESPONSIBILITIES A) Routine Administration· Ensures that all documents are received when closing and transferring cheque/savings/investment and general ledger accounts· Carry out all instructions from clients accurately and on time and forward for checking· Update and complete cheque/savings/investment and general ledger opened and closed register and forward for checking· Carry out instructions received for the reservation of funds timeously and correctly and references are made where necessary. Forward for checking· Carry out account transfer instructions correctly and forward for checking.· Carry out account closure instructions correctly and forward for checking.· Carry out instructions in connection with returns timeously and accurately and forward for checking.· Sees to it that debit and credit entries and internal transfers are effected with the necessary authorisation and signatures· Attend to lists and reports daily and rectified as per laid down procedure.· Ensures that costs are recovered according to guidelines· Handle all customer queries received from service areas/direct telephone relating to cheque/savings/investment and general ledger accounts.· Keep filing of client’s confidential files, cheque books and cheque/savings/investment and general ledger related documentation up to date, correctly and timeously· Action stop payments in accordance with procedures· Action stop orders in accordance with procedures· Do system changes on RIM correctly· Undertake amendments to mandates and forward for checkingB) Customer Focus· Provide professional customer service and give correct information to clients.C) Sales Focus· Identify cross-selling opportunities and refer such opportunities and leads to the correct person or department involved.D) Expertise· Adequate knowledge of Banks products and services that applies to this post· Has sufficient knowledge of the systems and procedures that apply to his job to carry out the work effectivelyE) Other duties· Willing to perform any other reasonable and lawful duties assigned by the managementCompetency profile Competency Profile Essential Desirable Less Relevant N/A 1 Leading and Deciding Action 1.1 Deciding and Initiating Action X 1.2 Leading and Supervising X 2 Supporting and Co-operating 2.1 Working with People X 2.2 Adhering to Principles and Values X 3 Interacting and Presenting 3.1 Relating and Networking X 3.2 Persuading and Influencing X 3.3 Presenting and Communicating Information X 4 Analysing and Interpreting 4.1 Writing and Reporting **Minimum requirements** Qualifications CRITERIA DESCRIPTIONQualification· Grade 12, Accounting and Mathematics· Certificate in Banking will be an added advantageExperience· Entrance level job· Computer literacy essential (Word, Excel)· Good interpersonal relationship skillsAdditional Information· Psychometric assessment in line with requirements· Meet Bank's vetting requirements· Flexible and mobile across regions

Requirements

• Grade 12, Accounting and Mathematics
• Certificate in Banking will be an added advantage
• Entrance level job
• Computer literacy essential (Word, Excel)
• Good interpersonal relationship skills
• Psychometric assessment in line with requirements
• Meet Bank's vetting requirements
• Flexible and mobile across regions

Source: Otjizu Jobs admin import