Teller (RB2-RB3) - Opuwo Service Centre
Bank Windhoek
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Download APKIndustry: Banking
About the role
**Introduction** To provide efficient customer service by attending promptly, courteously and accurately to all clients, carrying out all duties related to the teller function in the Branch. **Job description** Key Performance Areas (KPAs) 1 ADMINISTRATIVE TASKS1.1 Handling of cash1.1.1 Responsible for keeping sufficient cash within the approved limit considering the day of the month and month end requirements1.1.2 Ensure that notes, coins and postal orders/bills are handled in accordance with prescribed procedures1.1.3 Ensure that cash takeovers and differences are dealt with in accordance with prescribed procedures1.1.4 Responsible for transferring mixed notes and coins from time to time to the Senior Teller1.2 Compliance with transaction procedures1.2.1 Responsible for ensuring that all debit and credit transactions are handled in accordance with prescribed procedures and that only technical transaction mistakes are identified1.2.2 Responsible for obtaining authorisation or approval as necessary1.2.3 Ensure that documents are legally correct and that journal entries are dealt with in the correct manner1.2.4 Responsible for daily balancing/closing1.3 Registers1.3.1 Responsible for updating and completing the teller register on a daily basis1.4 Cost recovery1.4.1 Responsible for ensuring that the cost recovery guidelines are followed1.5 Balancing1.5.1 Responsible to contain difference in line with set requirements of BSC 2 CUSTOMER FOCUS2.1 Attending to clients in a helpful and friendly manner without wasting time2.2 Responsible for ensuring that enquiries and complaints are dealt with in a professional manner and are correctly referred where necessary 3 SALES FOCUS3.1 Marketing3.1.1 Responsible for responding well when clients request assistance and to refer new business opportunities and leads to the correct person or department involved 4 GENERAL4.1 Other duties4.1.1 Must be prepared/willing to do any other reasonable and lawful instruction/task Core Competencies • Customer focus • Quality conscious • Friendliness• Observant• Communicating orally• Interpersonal sensitivity• Teamwork• Reliability• Assertive• Planning and organising skills• Resilience **Minimum requirements** Experience/Knowledge & Skills• Knowledge of the system and processing activities• Accuracy• Professional image and grooming• Self-confidence and interpersonal skills• 1 year general banking experience• Product knowledge• Procedure manuals of bank• Passion to work with numbers• Computer literate (knowledge of Word, Excel) QUALIFICATIONGrade 12, Accounting and MathematicsA post matric qualification will be an advantage
Requirements
- See job description for details
Source: Otjizu Jobs admin import