Collections Administrator

Old Mutual

About the role

Lets Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.Job DescriptionMinimum Requirements:Namibian Citizenship.Grade 12 with minimum of 25 points.Tertiary qualification will be an advantage1-3 years relevant experience.Computer literacy in Microsoft office (Word, Excel, Outlook, PowerPoint).Ability to analyse, Interpret and action client accounts.Ability to prioritise and meet deadlines.Strong administrative skills.Job Specification:Perform daily collections administration tasks in payroll collections and EFT collections and legal recoveries including pay-date-management.Meet daily/ weekly targets.Timely and effective collection of instalments.Ensure cases are worked within the required Quality standards and turnaround time.Improve the overall collections performance and legal recoveries and reduce debt write-off.Compile and dispatch monthly instalment due lists to clients.Make outbounds calls in accordance with predetermined schedules.Follow up on arrear instalments via telephone in adherence with productivity standards.Ensure correct matching of receipts.Attend and resolve client queries.Drive Proactive management of client file; andProvide ad-hoc and weekly reporting as and when required.na SkillsAction Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource SchedulingCompetenciesCollaboratesCommunicates EffectivelyDrives ResultsEnsures AccountabilityPlans and AlignsTech SavvyEducationNQF Level 3 & NQF Level 2 - Below school leavingClosing Date18 November 2026 , 23:59The Old Mutual Story!

Requirements

• Namibian Citizenship.
• Grade 12 with minimum of 25 points.
• Tertiary qualification will be an advantage
• 1-3 years relevant experience.
• Computer literacy in Microsoft office (Word, Excel, Outlook, PowerPoint).
• Ability to analyse, Interpret and action client accounts.
• Ability to prioritise and meet deadlines.
• Strong administrative skills.
• Perform daily collections administration tasks in payroll collections and EFT collections and legal recoveries including pay-date-management.
• Meet daily/ weekly targets.
• Timely and effective collection of instalments.
• Ensure cases are worked within the required Quality standards and turnaround time.
• Improve the overall collections performance and legal recoveries and reduce debt write-off.
• Compile and dispatch monthly instalment due lists to clients.
• Make outbounds calls in accordance with predetermined schedules.
• Follow up on arrear instalments via telephone in adherence with productivity standards.
• Ensure correct matching of receipts.
• Attend and resolve client queries.
• Drive Proactive management of client file; and
• Provide ad-hoc and weekly reporting as and when required.

Source: Otjizu Jobs admin import