Supervisor - Windhoek

Consult360

About the role

NEIS Category: Skilled | Employment: Contract | Posted: 09-11-2026 About the role:Responsible for efficient supervision and to ensure that the housekeeping standards are being met and maintained throughout the facility and to report any shortcomings to the Superior Manager on site. All of the above needs to be upheld whilst holding a junior management function ensuring customer satisfaction according to the policies, procedures, philosophy, objectives mission & vision of the Client and CSG Cleaning and the Client, such duties may alter from time to time.RESPONSIBILITIES: • Maintain and ensure professional relationships with Client and fellow employees. • Develop relationships with and act as a liaison between organisation and the client when appropriate. • Greet all management, guests, and fellow employees in a friendly and courteous manner • Provide a high level of customer service to the Client, guests, fellow employees. • Attend shift briefings when and where required. • Assisting in upholding the service level agreement. • Ensure prompt resolution of client complaints and review feedback to continually improve services across the company. • Monitor & control use of chemicals and consumables. • Timeous reporting of broken or lost equipment • Assist in the monitoring and controlling of wage costs against revenue throughout the operation through control of rosters and overtime approval. • Accurate reporting of linen count and amenities in the designated area of cleaning. • Accurate and timeously reporting of maintenance issues in the designated area of cleaning • Identify training needs in areas where the junior staff is not certain of what is expected of them. • Contributing to the training development of junior staff on site. • Maintaining good rapport with clients after the sale to ensure long-term business. • Offer clients relevant products/services to make sure that they are getting the full range of services represented by the company • To act within the designated scope of work. • To adhere to all OHS requirements and to report if any incidents do occur on site. • Always maintain confidentiality on the business affairs. • Adhere to Company IR policies and procedures. • Adhere to CSG Cleaning and Client’s policies and procedures • Actively participates in training related to your role. • Managing of junior staff according the CSG Cleaning’s Code of Conduct. Special Requirements: • Strong attention to detail and accuracy • Good analytic skills • Good communication and time management • Ability to work under pressure and meet payment deadlines • Preference will be given to previously disadvantaged applicants Company Contact: Address: Unit 1&2, Diamond Square,Ruhr Street, Northern Ind. Windhoek, KH, Namibia Phone: 0811280962 Website: http://

Requirements

• Grade 12 / Matric
• 2 to 3 years of proven leadership or team-leading experience in a commercial, corporate, or hospitality cleaning environment.
• Ability to train staff, build duty rosters, manage attendance, and handle client or guest feedback.
• Driver's license
• Valid Code of conduct

Source: Otjizu Jobs admin import