Droombos Boutique Hotel: EVENTS LIAISON OFFICER

Tara Nawa Computer Software Solutions CC

About the role

Company: Droombos Boutique HotelLocation: Windhoek, NamibiaContract Type: Full-timeStart Date: As soon as possibleClosing Date: 26 October 2026 @ 7:00 PMRole PurposeDroombos Boutique Hotel seeks a professional, service-driven Events Liaison Officer to join its Events & Banqueting team in Windhoek.The successful candidate will act as the key communication link between clients, the Events & Banqueting Department, operational teams and external suppliers. The role ensures event information is accurate, client requirements are clearly communicated, follow-ups are completed on time, operational handovers are coordinated effectively, and clients receive excellent service before, during and after events.Key ResponsibilitiesClient Relations & Communication • Act as the primary contact for assigned event clients and respond promptly to enquiries. • Explain approved venue services, policies, procedures and event arrangements. • Obtain outstanding client information and manage client expectations professionally. • Maintain positive client relationships and encourage repeat business. • Collect and confirm event dates, timings, guest numbers, menus, layouts and special requirements. • Distribute accurate event information and communicate approved changes promptly. • Track confirmations, outstanding requirements and agreed deadlines. • Maintain accurate event documentation and records. • Coordinate communication with Food & Beverage, Kitchen, Housekeeping, Maintenance, Security and other relevant departments. • Attend pre-event meetings and ensure departments receive current event specifications. • Escalate communication gaps or operational concerns to the relevant manager. • Liaise with external suppliers regarding venue access procedures, restrictions and applicable supplier policies. • Assist in ensuring suppliers understand relevant event and venue requirements. • Participate in venue walkthroughs and verify arrangements against approved event requirements. • Ensure signage, access and presentation requirements have been addressed by the responsible teams. • Identify outstanding issues and follow up before guest arrival. • Welcome event organisers and remain accessible as their designated liaison. • Monitor the client experience and communicate requests to operational staff. • Resolve routine service issues within delegated authority and escalate significant concerns where necessary. • Acknowledge client concerns professionally and document relevant details. • Refer complaints to the appropriate managers and follow up on agreed corrective actions. • Communicate progress to clients where appropriate. • Maintain confidentiality and professional discretion. • Thank clients and obtain feedback following events. • Record compliments, complaints and relevant client feedback. • Participate in event debriefings and recommend improvements to service and communication. • Maintain accurate records to support future bookings and client relationship management. **Special Requirements:** • A detailed CV • Copies of relevant qualifications and certificates • A cover letter **Company Contact:** Address: Emerald Street Swakopmund, ER, Namibia Phone: 064402403 Website: http://www.jobportunities.net

Requirements

• [Minimum Requirements]
• Grade 12 or equivalent.
• 2–4 years' experience in events, hospitality, guest relations or client service is preferred.
• Computer literacy, including Microsoft Outlook, Word and Excel, as well as general administrative systems.
• Excellent spoken and written English.
• Strong client service and professional communication skills.
• Good organisational, administrative and time-management ability.
• Ability to work accurately under pressure and manage multiple priorities.
• Ability to work effectively as part of a team.
• Certificate or Diploma in Hospitality, Events, Tourism or a related field.
• Afrikaans and/or additional language proficiency.
• Previous experience in hospitality sales, event sales or client relationship management.
• Strong client service orientation.
• Professional communication and diplomacy.
• Excellent attention to detail.
• Strong organisational and follow-through skills.
• Problem-solving ability.
• Ability to work under pressure.
• Accountability and confidentiality.
• Flexibility and willingness to support operational requirements.
• Professional appearance and conduct.

Source: Otjizu Jobs admin import