Supervisor: Customer Service (RB5) - Gobabis Branch
Bank Windhoek
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About the role
**Introduction** Responsible for effective and efficient management of frontline client services in the branch. **Job description** KEY PERFORMANCE AREAS (KPAS)1. Routine AdministrationEnsure effective and efficient management and control of all frontline administrative activities in the branch in compliance with the Bank’s policies, procedures, rules and regulations.2. Service Delivery• Ensure excellent and timeous service in order to optimize client experience and satisfaction.• Identify cross-selling opportunities and refer such opportunities and leads to the correct person or department.3. Operational Risk Management• Ensure effective and efficient management of internal processes and procedures in compliance with the Bank’s operational manuals and circulars in order to minimize operational risk.4. People Management• Ensure optimization of people capabilities at frontline.• Responsible for performance and talent management for frontline staff.• Staff development (training and coaching) of frontline staff.• Career Management of frontline staff.• Assist in grievance and disciplinary matters of frontline staff.5.3 Behavioral Competencies (Essential)a) Leading and decidingb) Interacting and presenting• Relating and networking• Presenting and communicating informationc) Analyzing and Interpreting• Analyzing• Writing and reportingd) Organizing and Executing• Delivering and meeting customer expectations• Planning and organizinge) Adapting and Coping• Adapting and responding to changef) Enterprising and Performing• Entrepreneurial and Commercial thinkingg) Supporting and Coorperating• Working with people• Adhering to principles and values **Minimum requirements** Qualifications• Grade 12• A Certificate in a commercial field with 5 years banking experience of which 2 years at supervisory level will be an added advantage.Expertise/Knowledge/Skills• Adequate knowledge of Banks products and services, sales and administration.• Computer literacy essential (Word, Excel)• Excellent supervisory skills• Excellent interpersonal skills• Good planning an organising skills• Good communication skills
Requirements
- See job description for details
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