Lodge Manager
Gondwana Collection
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Download APKAbout the role
Positions: 1 | Employment: Permanent | Posted: 03-11-2026 We are looking for an experienced, hands-on Lodge Manager to oversee daily operations and deliver exceptional, highly personalised guest experiences. The ideal candidate will provide strong leadership, effectively supervise and coordinate teams across all departments, and maintain the highest standards of service and operational excellence. This role requires someone who is organised, detail-oriented, confident in administrative and operational responsibilities, and passionate about leading a professional team to consistently deliver memorable VIP-level experiences. Special Requirements: • Additional languages other than English. • Knowledge of the Innkeeper system. Company Contact: Address: 42 Nelson Mandela Avenue, Klein Windhoek, Khomas, Namibia Windhoek, KH, Namibia Phone: +26461 427 237 Website: http://www.gondwana-collection.com
Requirements
- Minimum of 5 years' experience in luxury lodge management or high-end hospitality management.
- Proven ability to deliver exceptional, personalised guest experiences to VIP and high-profile clientele.
- Strong luxury service morality with meticulous attention to detail and presentation standards.
- High level of professional discretion, confidentiality, and emotional intelligence.
- Advanced guest relations and hosting expertise, including conflict resolution with diplomacy and tact.
- Demonstrate leadership in managing multicultural teams within premium service environments.
- Ability to anticipate guest needs and create memorable, custom-made experiences.
- Strong brand ambassadorship, representing Gondwana Collection Namibia in an exclusive, professional and polished way.
- Excellent fine dining, wine, and premium service knowledge (advantageous).
- Operational excellence across all lodge departments with a focus on seamless luxury delivery.
- Exceptional communication skills suited to international and high-end guests.
- Strong financial literacy, including cost control and revenue optimisation.
- Ability to remain composed, solution-driven, and decisive in high-pressure environments.
- Advanced organisational and logistical planning for exclusive events, private groups, and special requests.
- Passion for sustainability and conservation aligned with premium eco-tourism standards.
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