Assistant Lodge Manager

Practical Outsourcing Solutions

About the role

Job Summary Our client, Ondili Lodge Management (Pty) Ltd, is seeking a skilled and hands-on Assistant Lodge Manager to support the daily operations of the lodge, oversee staff and service standards, and ensure an exceptional guest experience while maintaining operational efficiency and compliance with company SOPs. Key Responsibilities - include but not limited to:1. GUEST RELATIONS & EXPERIENCE • Welcome and assist guests, coordinate accommodation arrangements, activities, transfers, and special requests. Welcome and assist guests, coordinate accommodation arrangements, activities, transfers, and special requests. • Address guest queries and complaints promptly, ensuring appropriate resolution and follow-up. Address guest queries and complaints promptly, ensuring appropriate resolution and follow-up. • Communicate guest requirements, including dietary needs, to relevant departments and coordinate guest movements with the management team. Communicate guest requirements, including dietary needs, to relevant departments and coordinate guest movements with the management team. • Supervise front-of-house operations to ensure cleanliness, presentation, and service standards are consistently maintained. Supervise front-of-house operations to ensure cleanliness, presentation, and service standards are consistently maintained. • Ensure dining areas are properly set up and that crockery, cutlery, glassware, bar stock, and other supplies are adequately maintained. Ensure dining areas are properly set up and that crockery, cutlery, glassware, bar stock, and other supplies are adequately maintained. • Support meal service and guest hosting while ensuring food hygiene, storage, and presentation standards are upheld. Support meal service and guest hosting while ensuring food hygiene, storage, and presentation standards are upheld. • Supervise housekeeping activities, conduct daily room inspections, and ensure accommodation is clean and ready for guest arrivals. Supervise housekeeping activities, conduct daily room inspections, and ensure accommodation is clean and ready for guest arrivals. • Monitor the condition of lodge facilities, furniture, fittings, and guest areas, arranging repairs where necessary. Monitor the condition of lodge facilities, furniture, fittings, and guest areas, arranging repairs where necessary. • Conduct weekly inspections with Heads of Department, identify operational shortcomings, and implement corrective action plans. Conduct weekly inspections with Heads of Department, identify operational shortcomings, and implement corrective action plans. • Supervise, coach, and monitor staff performance, allocate daily duties, address workplace concerns, and recommend training where required. Supervise, coach, and monitor staff performance, allocate daily duties, address workplace concerns, and recommend training where required. • Assist with performance appraisals, counselling, performance management, and documentation in consultation with the Lodge Manager and HR Manager. Assist with performance appraisals, counselling, performance management, and documentation in consultation with the Lodge Manager and HR Manager. • Prepare duty and leave rosters, monitor attendance, and ensure adequate staffing during peak periods. Prepare duty and leave rosters, monitor attendance, and ensure adequate staffing during peak periods. • Ensure staff receive the required uniforms, accommodation, rations, and other allocated necessities. Ensure staff receive the required uniforms, accommodation, rations, and other allocated necessities. • Support staff onboarding and ensure employment documentation and induction requirements are completed. Support staff onboarding and ensure employment documentation and induction requirements are completed. • Attend management and departmental meetings and promote teamwork and adherence to company policies. Attend management and departmental meetings and promote teamwork and adherence to company policies. • Inspect kitchen and storage areas to ensure cleanliness, hygiene, and proper stock management. Inspect kitchen and storage areas to ensure cleanliness, hygiene, and proper stock management. • Monitor food quality, guest dietary requirements, and staff catering standards in liaison with the Head Chef. Monitor food quality, guest dietary requirements, and staff catering standards in liaison with the Head Chef. • Assist with stocktakes, inventory control, and weekly and monthly purchasing orders. Assist with stocktakes, inventory control, and weekly and monthly purchasing orders. • Assist with weekly and monthly operational reports, stock records, financial administration, and HR documentation. Assist with weekly and monthly operational reports, stock records, financial administration, and HR documentation. • Ensure records, attendance registers, and relevant deductions are accurately maintained and submitted on time. Ensure records, attendance registers, and relevant deductions are accurately maintained and submitted on time. • Assist with the effective use and management of the Innkeeper system. Assist with the effective use and management of the Innkeeper system. • Ensure administrative tasks and reporting requirements are completed within established deadlines. Ensure administrative tasks and reporting requirements are completed within established deadlines. • Coordinate guest activities, transfers, and daily operational requirements with guides and relevant departments. Coordinate guest activities, transfers, and daily operational requirements with guides and relevant departments. • Monitor compliance with company SOPs, service standards, and operational procedures across all departments. Monitor compliance with company SOPs, service standards, and operational procedures across all departments. • Support the Lodge / Unit Manager in resolving operational challenges and implementing improvements. Support the Lodge / Unit Manager in resolving operational challenges and implementing improvements. • Assume responsibility for the lodge's daily operations in the Manager's absence, ensuring continuity of service and appropriate escalation of significant matters. Assume responsibility for the lodge's daily operations in the Manager's absence, ensuring continuity of service and appropriate escalation of significant matters. **Company Contact:** Address: 4 Dr Kwame Nkrumah Ave, 4rd Floor Bridgeview Offices & Apartments, Klein Windhoek Windhoek, KH, Namibia Phone: +264 61 227 983 Website: http://www.outsolnamibia.com/

Requirements

• At least 3–5 years’ previous experience in lodge, hotel, or hospitality operations, preferably in a supervisory or management role.
• Experience in staff supervision, guest relations, stock control, and operational administration.
• Good leadership, organisational and problem-solving skills. Ability to work independently and respond to urgent maintenance issues.
• A valid driver's licence will be an advantage.

Source: Otjizu Jobs admin import